Privacy Policy

1. Introduction

Desert Air Solutions LLC ("Company," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our HVAC services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

We serve customers throughout Fort Irwin, Barstow, Victorville, Apple Valley, Hesperia, Adelanto, and the greater San Bernardino County, California area. Our business address is: Desert Air Solutions LLC, 4416 Rhineland Dr, Fort Irwin, CA 92310.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you:

• Fill out a contact or service request form on our website
• Request a free estimate or schedule a service appointment
• Sign up for our Comfort Care Membership program
• Apply for financing through our financing partners
• Subscribe to our email newsletter or marketing communications
• Contact us by phone, email, or through our website

The personal information we collect may include: full name, email address, phone number, home or business address, service history, payment information, and any other information you choose to provide.

Contact Forms

When you submit a contact form on our website, we collect the information you provide including your name, email address, phone number, property address, and the nature of your HVAC service request. This information is used solely to respond to your inquiry and provide the requested services.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected using cookies and similar tracking technologies.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our site.

Types of cookies we use include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.

4. Analytics

We use Google Analytics and other analytics services to analyze website traffic and user behavior. These services collect information such as how often users visit our site, what pages they visit, and what other sites they used prior to visiting ours. We use this information to improve our website and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, not your name or other identifying information.

5. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our HVAC services
• To respond to your inquiries, service requests, and customer support needs
• To schedule and confirm service appointments
• To process payments and manage your account
• To send you service reminders, maintenance notifications, and appointment confirmations
• To send marketing communications (with your consent)
• To improve our website, services, and customer experience
• To comply with legal obligations and protect our legal rights
• To detect and prevent fraud or other illegal activities

6. Marketing Communications

With your consent, we may send you promotional emails, newsletters, and special offers related to our HVAC services, seasonal maintenance reminders, and membership program benefits. You may opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at info@desairsol.com.

7. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data is stored on secure servers and we use industry-standard encryption for data transmission.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

8. Data Protection

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

9. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:

• Payment processors for billing and financing applications
• Email service providers for communications
• Analytics providers (Google Analytics)
• Financing partners (GreenSky, Synchrony Financial)
• Customer relationship management (CRM) software

These third parties are contractually obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at info@desairsol.com and we will take steps to delete such information.

11. California Privacy Rights

As a California-based business, we comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). California residents have the following rights:

• Right to Know: You have the right to request information about the personal data we collect, use, and disclose
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt out of the sale of your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Correct: You have the right to correct inaccurate personal information

To exercise any of these rights, please contact us at info@desairsol.com or write to us at 4416 Rhineland Dr, Fort Irwin, CA 92310.

12. User Rights and Opt-Out Procedures

You have the right to access, update, or delete the personal information we hold about you. To exercise these rights:

• Email us at info@desairsol.com with your request
• Write to us at 4416 Rhineland Dr, Fort Irwin, CA 92310
• Call us at 361-894-4470 during business hours

We will respond to your request within 30 days. To opt out of marketing communications, click the unsubscribe link in any email or contact us directly.

13. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records are typically retained for 7 years in accordance with California business record-keeping requirements. Marketing data is retained until you opt out or request deletion.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

15. Contact Information

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: